The Opportunity:
As IT Service Desk Specialist, you will report to the Vice President of End User Support to provide in-depth desktop support to the Company and its employees. You will be responsible for troubleshooting, diagnosing and resolving complex PC and network problems. You will act as a resource and first point of escalation to IT Service Desk Associates.
The Day-to-Day:
- Provide tier 1 and tier 2 support to end-users (onsite and remote) in an efficient and effective manner
- Perform installation, repair, and preventative maintenance of end-user software and hardware
- Racking, installation and maintenance of data center hardware
- Establish network connectivity as well as hardware and software configuration
- Support, mobile phones, tablets and third-party software applications
- Support A/V Equipment
- Track, resolve, and escalate all incidents and requests in ServiceNow appropriately
- Execute physical end-user inter- and intra- office relocation services
- Responsible for software pushes and desktop imaging, as appropriate
- Help develop and improve the Service Desk's efficiency and customer service rating
- Order equipment and services for employee business usage
Your Qualifications:
- 3+ years of experience in IT and Infrastructure and Operations
- A+ Certification preferred
- Expertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) framework
- Familiarity with Data Centres and IDFs
- Demonstrated success in decision-making/troubleshooting
- Excellent customer service skills required
- Ability to answer telephone and respond accurately and courteously to inquiries, and work through requests of end-users
- Bachelor's degree, technical certifications or combination of education and hands-on experience required
Why Fisher Investments Australia:
At Fisher Investments, we work for a bigger purpose: bettering the investment universe by ALWAYS putting clients' interests first. We provide clients something different through unmatched service, continuous education and unique perspectives on investing.
The next stage of our growth will be motivated by the expansion of our Private Client Group into Australia. You will be at the frontier of this expansion. You will join our Global workforce and an inclusive culture where diverse perspectives are valued. You will be trained, developed, offered exceptional benefits and given an opportunity to build a lifelong career. If this sounds appealing, apply now to join us in our mission to Better the Investment Universe.
Benefits:
- 100% paid premiums for our top-tier supplemental healthcare plan (includes medical, dental, vision) for employees and their qualified dependents
- Super contributions at the applicable superannuation guarantee percentage specified in superannuation legislation up to the maximum superannuation contribution base
- 20 days of annual leave, in addition to 10 paid holidays
- Employee Assistance Program and other emotional wellbeing services
- $10,000* fertility, hormonal health and family-forming benefit
- A collaborative working environment that practises ongoing training, educational support and employee appreciation events
- This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.
*Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.
FISHER INVESTMENTS AUSTRALIA IS AN EQUAL OPPORTUNITY EMPLOYER
Fisher Investments Australia® is a trademark of Fisher Investments Australasia Pty Ltd (ABN 86 159 670 667, AFSL 433312).
